The Schumpert Health System Revenue Cycle has completed a complete organizational transformation from a traditional organizational structure to a high performance work team based organization. By doing this we have been able to face our revenue cycle challenges to gain the full engagement of all possible resources to maximize cash realization. This organizational model has proven to deliver improved financial results as well as associate satisfaction.

While our Revenue cycle operations appear to be simple at first glance, deeper examination reveals there are many components that have been integrated to establish a high performing revenue cycle operation. Key organizational elements that were brought together were Patient Access, HIM, and PFS associates. Integrating these elements into one seamless flow has traditionally been seen as a technology problem, and while technology plays an important role in creating a sound revenue cycle operation, it was often the non technology components like organizational structure and the resulting culture that truly prevented us from exceptional performance.

In this session you will learn how Schumpert:
- Has benefited from this organizational structure transformation
- Has transitioned from a traditional structure to the high performance work team structure
- Enabled true employee empowerment
- Increased business literacy in associates
- Defined the key building blocks of a high performance work team structure
- Implemented pay for performance in a non profit environment