Session Information
ANI: The Healthcare Finance Conference 2010
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Cleveland Clinic: Enterprice Performance Improvement from Business Intelligence
Track
:
Finance and Accounting Operations and Results
Program Code:
E05
Date:
Wednesday
,
June
23,
2010
Time:
10:00 AM to 11:15 AM
EST
Location:
Bellini 2104
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Description
The Cleveland Clinic learned many lessons during the past 16 years as its initial performance indicator monitoring has evolved into an Enterprise Performance Management program. These lessons fall into three categories:
Operational Adoption
Start small and get early wins. (You dont have to be a giant to succeed.)
Align performance metrics with strategic initiatives
The management structure will align to the dashboards if the CEO uses the dashboards
Link performance to annual reviews
Make the dashboard views useful and focused to the specific user
Technical Adoption
Daily information feeds significantly improve performance
Daily information is scrutinized daily, so make sure it is accurate
Data mart design and business intelligence facilitates speed and distribution, which are vital to program success
Single sign-on significantly increases utilization
Governance
Issues around people, process and governance will delay or kill any EPM or business intelligence initiative
C-suite support is a prerequisite
The initiative needs to be driven by the business owners, not the information technology department
Trust and cooperation among the Finance, Operations, Quality, and IT departments in the development of the system will dramatically improve speed and outcomes
Operational Adoption
Start small and get early wins. (You dont have to be a giant to succeed.)
Align performance metrics with strategic initiatives
The management structure will align to the dashboards if the CEO uses the dashboards
Link performance to annual reviews
Make the dashboard views useful and focused to the specific user
Technical Adoption
Daily information feeds significantly improve performance
Daily information is scrutinized daily, so make sure it is accurate
Data mart design and business intelligence facilitates speed and distribution, which are vital to program success
Single sign-on significantly increases utilization
Governance
Issues around people, process and governance will delay or kill any EPM or business intelligence initiative
C-suite support is a prerequisite
The initiative needs to be driven by the business owners, not the information technology department
Trust and cooperation among the Finance, Operations, Quality, and IT departments in the development of the system will dramatically improve speed and outcomes
- Apply business intelligence to accelerate performance improvement across the healthcare system, including financial performance, workforce management, quality and patient experience
- Apply business intelligence to facilitate organizational alignment and accountability to achieve strategic objectives
- Develop the processes and business intelligence infrastructure to monitor and manage performance
Audio Synchronized to PowerPoint
(Code: E05M/E05)
Member:$29 USD
Non-Member $39 USD - Your Price
This session is a part of:
This session is a part of: