The 4th International Conference on Patient- and Family-Centered Care
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The Patient Experience as a Catalyst to Change
Track
:
August 19, 2009
Program Code:
H5
Date:
Wednesday, August 19, 2009
Time:
8:00 AM to 9:15 AM
EST
SPEAKER
:
Margaret Murphy, Patient Advocate; Member, Steering Group of Patients for Patient Safety Strand, World Health Organization (WHO), World Alliance for Patient Safety, Cork, Ireland
Description
A description of the approach being used to implement patient- and family-centered care across a large health system including: engaging leaders, staff, and patient and families as well as infrastructure support. Strategies, tools, and lessons learned will be highlighted.