Your route drivers are the face of your organization. Invest in their professional development and provide them with training in all aspects of the vending and refreshments industry that pertain to their daily work activities.

NAMA's Route Driver Certification Program

The program consists of a Route Driver's Certification Handbook, Trainer's Guide and five training videos. The program is designed for onsite training at your place of business by one of your experienced supervisors or managers over an eight-week period. Upon completion of the program, an online exam is provided through the NAMA Learning Center, a new process for this program. Drivers who successfully pass the test will receive a Certificate of Completion and a shirt patch similar to the one shown here.

Route Driver's Certification Handbook

The Route Driver's Certification Handbook is designed to cover every important element of our industry; from the history of vending, routine servicing and sanitation, to customer service and marketing, your drivers will be knowledgeable and certified according to current industry standards. The Handbook is divided into the following sections: Knowing Your Industry; Knowing Your Job; Winning Customer Loyalty, Maintaining Product Quality; Machines and Trucks; Proper Lifting Techniques, Safe Driving Tips and Following Security Procedures. The Handbook is available in English or Spanish.

The Trainer's Guide

The trainer's guide is designed to equip your trainer with suggestions for using the material and videos. He or she will learn how to set individual learning goals, understand which points to stress, and will be given learning activities and slides for each of the seven sections in the Driver's Handbook. A PowerPoint presentation is provided to customize the presentation to your organization.

Route Driver Certification Kit

To initiate this training program, purchase the kit which contains one Route Driver Certification Handbook for the trainer, one Trainer's Guide for a driver and the following videos: "Behind the Glass – A Look at the Vending Industry"; "A Route to Success: Service Fundamentals for Route Service Drivers"; "Be A Buddy to Your Back"; "How's My Driving? Safe Driving Tips for the Vending Industry"; and "Transporting Perishable Foods." It will be necessary to purchase a Route Driver's Certification Handbook for each driver participating in this certification program.

Click here to purchase the Route Driver Certification

To access the Route Driver Certification, click here.