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Session Information
SunGard Summit 2011
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ITIL/ITSM in Higher Education (7378)
Track: Technology & Planning Services
Program Code: 7378
ADDITIONAL PRESENTER / PANELIST:
Stacey Bailey, SunGard Higher Education
LEAD PRESENTER / PANEL ORGANIZER / BOF LEADER :
Mark Bordwine, CIO, SunGard Higher Education
Description
This presentation will provide the attendee a high-level overview of ITIL and how IT organizations in Higher Education are using the ITIL framework to improve their IT operational and support processes.

Audio Synchronized to PowerPoint
(Code: 7378)
Attendee:Free
Virtual Attendee:$10 USD
Authorized NON-Attendee:$25 USD
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