Session Information
DMA09 Conference & Exhibition
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S3: Learning From Brand Advertising: Creating Unforgettable Customer Experiences to Generate Sales
Track : Creative and Production Strategies
Program Code: 290
Date: Monday, October 19, 2009
Time: 3:00 PM to 4:15 PM  EST
Location: SD Convention Center - 2
CONTACT PERSON :
 Neil Feinstein, Director, Brand & Creative Strategy, True North Inc
PRIMARY SPEAKER :
 Neil Feinstein, Director, Brand & Creative Strategy, True North Inc
SPEAKER :
 Marjorie Kalter, Clinical Professor, New York University
Description
This session will show you how to provide the
target customer with a stimulus that has the
potential to overcome inertia and media clutter,
leading to brand preference and, most important,
a positive purchase decision.We will show
examples and provide the methodology for
creating experiences that the target customers will
find unforgettable.

  • Define what exactly is an unforgettable customer experience
  • Use stimulus-response power to build customer experience of your brand