Session Information
DMA:2010 Annual Meeting
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How to achieve the vision of customer-centric B2B approach
Track : Retention and Loyalty
Program Code: AM09-0034
Date: Tuesday, October 12, 2010
Time: 2:00 PM to 3:00 PM  EST
Location: 220 - 222 / East Mezzanine
CONTACT PERSON :
Vito Greto, Group Account Director, Wunderman
SPEAKER :
 Paul Brancky, Director Marketing Communications, Kraft NA
Description
Discover how Kraft Foodservice has created a customer-centric marketing vision to become a leader in B2B marketing. How do you overcome obstacles in a traditionally product-centric and sales-driven organization? What are the key enablers to achieving integrated, customer-centric marketing and sales programs? How do you augment traditional sales and direct marketing efforts with digital and social media strategies and channels? What is the secret to optimization, leveraging best-in-class customer insights and analytics, and winning creative programs?

LEARNER OUTCOMES:
  • Growing profitable customer relationships through true integration.
  • Keeping your content fresh and relevant the ever changing B2B world
  • Metrics - the key to understanding what success really looks like


No items are available for this session.