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DEALING WITH DIFFICULT PEOPLE: Keys to empowered communication
Category: Dental Economics and Practice Management
Course Code:5301
Synopsis:
Difficult people are everywhere! They can be patients, staff or doctors. This program humorously reveals the six difficult personality styles that are out to drain you and
your practice of energy and what you can do about it.
Learning Outcomes:
1. Learn the origins of negative behavior
2. Re-energize practice attitude and morale
3. Increase patient service effectiveness
Speaker(s):
Bruce Christopher, MA, MS