Course Code: 6306

  Bruce Christopher, MA, MS   Bruce Christopher, MA, MS



CE Hours: 2.5

Teaching Method: Lecture



Difficult people are everywhere! They can be patients, staff, Doctors or anyone. This program humorously reveals the six basic difficult personality types that are out to drain you and your practice of vital energy. Learn what they do and what you can do about it.

By the end of the course, participants will be able to:
1. Understand negative behavior and why people do what they do
2. Increase communication effectiveness when facing a difficult personality
3. Create strategies for re-energizing practice climate and morale



Category: Practice and Risk Management

Recommended for: Dentist/Dental Student, Hygienist, Lab Technician, Dental Assistant, Business Assistant, Guest