2009 ADA Annual Session
 
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Dental Assistant Track
THE POWER OF THE QUESTION: TAKING YOUR PATIENTS FROM DENIAL TO ACTION
Course Code: 5313

  Mary Osborne, RDH

Thursday, October 1, 2009
11:30am - 2:00pm

CE Hours: 2.5



Questions asked with genuine interest are more powerful than catchy scripts or pat phrases in helping your patients choose health. You can help them break the bonds of fear, change longheld assumptions about dental health and move from denial to action.

By the end of the course, participants will be able to:
1. Help patients take ownership and responsibility for their health
2. Ask questions that support learning and lead to healthy choices
3. Attract patients who make decisions based on quality as well as price

This course is presented in partnership with the American Dental Assistants Association.

Category: Practice and Risk Management

Recommended for: Dentist/Dental Student, Hygienist, Dental Assistant, Business Assistant
Recording Permissions: Yes


Audio Synchronized to PowerPoint
(Code: 5313)
  
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