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Dental Assistant Track
THE POWER OF THE QUESTION: TAKING YOUR PATIENTS FROM DENIAL TO ACTION
Course Code: 5313
Mary Osborne, RDH
Mary Osborne, RDH
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Ms. Osborne is known internationally as a consultant, speaker and producer of newsletters, audio and video programs. She speaks from her experience of over 40 years in dentistry. She is on the visiting faculty at The Pankey Institute and serves as a Pankey Foundation advisor.
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Thursday, October 1, 2009
11:30am - 2:00pm
CE Hours: 2.5
Questions asked with genuine interest are more powerful than catchy scripts or pat phrases in helping your patients choose health. You can help them break the bonds of fear, change longheld assumptions about dental health and move from denial to action.
By the end of the course, participants will be able to:1. Help patients take ownership and responsibility for their health
2. Ask questions that support learning and lead to healthy choices
3. Attract patients who make decisions based on quality as well as price
This course is presented in partnership with the American Dental Assistants Association. Category: Practice and Risk Management
Recommended for: Dentist/Dental Student, Hygienist, Dental Assistant, Business Assistant