Course Code: 6323

  Suzanne Boswell   Suzanne Boswell

Friday, October 2, 2009
12:00 - 2:30pm

CE Hours: 2.5



Every day you have challenges with patients and teammates. Your ability to manage these moments will influence your self-confidence and will affect how others respond to you. Learn how to communicate confidently and respectfully with patients and teammates.

By the end of the course, participants will be able to:
1. Use verbal and nonverbal methods to get their point across clearly
2. Modify their behavior to manage challenging conversations assertively
3. Recognize how their behavior may undermine what they want to say



Category: Practice and Risk Management

Recommended for: Dentist/Dental Student, Hygienist, Lab Technician, Dental Assistant, Business Assistant