2010 ADA Annual Session
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PATIENT COMMUNICATION: PRACTICAL APPLICATIONS TO IMPROVE PATIENT SATISFACTION AND DECREASE RISK
Course Code: 5309
Lillian Obucina, DDS, JD
Lillian Obucina, DDS, JD
Helen Osborne, MEd
Todd Phillips, MS
Gary Podschun
Saturday, October 9, 2010
10:00am - 12:30pm
CE Hours: 2.5
Poor patient-provider communication is associated with lower patient satisfaction and increased risk for poor oral health outcomes, noncompliance with treatment/follow-up, and liability claims. This course provides practical suggestions to improve patient communication.
By the end of the course, participants will be able to:
1. Discuss impacts of poor communication on oral health outcomes and treatment adherence
2. Describe liability risks associated with poor patient-provider communication
3. Identify practical solutions to improve patient-provider communication
Presented in partnership with the Council on Access, Prevention and Interprofessional Relations (CAPIR).
Category: Practice and Risk Management
Recommended for: Dentist/Dental Student, Hygienist, Dental Assistant, Business Assistant
*Availability is not guaranteed until the course has been added to your registration on the official ADA Annual Session Registration website.