2010 ADA Annual Session
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Professional Development Track
ASK AND YE SHALL RECEIVE: THE ART OF GETTING TO YES
Course Code: 6304ASK AND YE SHALL RECEIVE: THE ART OF GETTING TO YES
Mark Hyman, DDS
Mark Hyman, DDS
Sunday, October 10, 2010
8:00am - 10:30am
CE Hours: 2.5
Most people never receive optimal care because no one ever asked! Your team's skills, talents and abilities are wasted if the patient doesn't say "yes." Learn keys to success. It's what you learn--after you know it all--that counts.
By the end of the course, participants will be able to:
1. Identify the ten characteristics of super dental teams
2. Utilize the ten steps to hearing "yes" every time
3. Know the five questions you must answer and the five keys to effective listening
Underwritten by a grant from CareCredit.
Category: Practice and Risk Management
Recommended for: Dentist/Dental Student, Hygienist, Lab Technician, Dental Assistant, Business Assistant
*Availability is not guaranteed until the course has been added to your registration on the official ADA Annual Session Registration website.