Course Code: 7325


  Rebecca Wilder, MS, RDH   Rebecca Wilder, MS, RDH

Monday, October 11, 2010
2:30pm - 5:00pm

Also Presented
Course Code: 8306
Tuesday, October 12, 2010
8:00am - 10:30am



CE Hours: 2.5



Are you delivering service to your patients that makes a positive, lasting impression? What constitutes good service from your patient's point of view? Learn the essential ingredients for providing service to patients that is pleasing and successful in today's business climate.

By the end of the course, participants will be able to:
1. Describe 20 things patients want from every practice
2. Explain four types of behavior and how to effectively manage them in practice
3. Discuss team building strategies to help the entire team function better

Underwritten by a grant from CareCredit.

Category: Practice and Risk Management

Recommended for: Dentist/Dental Student, Hygienist, Lab Technician, Dental Assistant, Business Assistant


*Availability is not guaranteed until the course has been added to your registration on the official ADA Annual Session Registration website.