Claudia Birkenshaw Garabelli has over eighteen years of managerial hospital revenue cycle experience and has worked over twenty-five years in healthcare finance. She is the author of two books: The UB-92 Handbook for Hospital Billing, and The UB-04 Handbook for Hospital Billing, both published by the American Hospital Association. She holds a Master's of Science of Administration degree from Central Michigan State University. On an international scale, Ms Birkenshaw Garabelli teaches hospitals to conform to billing and US regulatory and compliance standards that are necessary for foreign hospitals to correctly bill for services to US regulated health plans and insurance companies. Ms. Birkenshaw Garabelli is a founding principal of Bridgefront and is a key speaker for Healthcare Financial Management Association's Revenue Cycle Boot Camp, which has been offered nationally since 1986.
Terry Allison Rappuhn is project leader for PATIENT FRIENDLY BILLING®, an industry initiative to make patient financial communications more clear, correct, concise and caring. This initiative is led by HFMA, with support from AHA, MGMA and others. She is an independent consultant, speaker and author, with an emphasis on the revenue cycle and its impact on the consumer. She received HFMA’s Annual National Institute Distinguished Speaker Award three times, and received a 2003/2004 Best Article Award from hfm magazine. Terry is a member of the Board of Directors of AGA Medical, a leader in developing interventional cardiology devices. She is a member of the Advisory Council of Precyse Solutions, Inc, a provider of outsourced Health Information Management services and technologies. She was formerly Chief Financial Officer of Quorum Health Group, Inc., which owned or operated for others over 250 hospitals and health systems. She is a former member of the HFMA National Board of Directors.
Learning Objectives:
Examine the processes that do not correlate with value.
Review credible evidence based on value that hospitals can use to prioritize and adopt Patient Friendly Billing revenue cycle standards of excellence.
Understand the revenue cycle processes that drive the most value to consumers and hospitals.