Creating Buy-In for Self-Service Technology: Florida Hospital Fish Memorial Experience
Track
:
Patient Financial Services/Revenue Cycle
Program Code:
D13
Date:
Tuesday
,
June
16,
2009
Time:
2:45 PM to 4:00 PM
EST
Location:
Room 617, WSCTC
CO-SPEAKER
:
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about each speaker.
Ken Ursin, Corporate Director of Patient Financial Services, Adventist Health System
Ken has served as the Corporate Director of Patient Financial Services for Adventist Health System since September 2008.
Kens experience in Patient Finance began in 1991 when he became Patient Access Manager for Kettering Medical Center, a then two-hospital system in Dayton, Ohio. He went on to become Patient Financial Services Director for nearby Community Hospital in Springfield, Ohio before joining Adventist Health System as Regional PFS Director at Tennessee Christian Medical Center. After an 8-year stent as Patient Financial Services Director at Florida Hospital Waterman in Tavares, FL, Ken joined the Corporate AHS Patient Financial Services team as Corporate Director.
Before healthcare finance, Ken worked in the advertising industry and healthcare marketing communications and public/media relations.
Ken received a Bachelor of Business Administration from Andrews University, and Master of Business Administration from Wright State University, with an emphasis in Healthcare Administration. He is currently a member of the Healthcare Financial Managers Association (HFMA).
SPEAKER
:
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about each speaker.
Danny DuBosque, Director of Patient Access, Florida Hospital Fish Memorial
In 2001, Danny DuBosque joined Emory-Adventist Hospital as Patient Financial Services Technical Coordinator. Before assuming his current position as Director of Patient Access at Florida Hospital Fish Memorial, DuBosque was employed as Director of Patient Financial Services at both Emory-Adventist Hospital and Florida Hospital, West Volusia Division. He earned a bachelor's degree in business admin
Learning Objectives:
Analyze trends in consumerism in healthcare and summarize best practices for launching an enterprise-wide self-service strategy to patients and staff.
Assess the impact of an enterprise-wide patient self-service solution, including kiosks and online applications, on revenue cycle management.
Describe ways to secure patient adoption of online self-service tools