Session Information
User Group
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Improving Productivity and Customer Service with one- X Speech and Avaya Modular Messaging
Track
:
300 - Messaging & Interactive Solutions
Program Code:
318
Date:
Tuesday, April 20, 2010
Time:
2:45 PM to 3:45 PM
EST
Room:
Korbel Ballroom 4DEF
PRESENTER
:
Ilya Frid, Senior Network Analyst, County of Marin
LEARNER OUTCOMES:
American Companies are in the midst of a “jobless recovery” looking to drive revenue and reduce cost from business. As a result, there is a need for workers to communicate more effectively to achieve business results.
Avaya Messaging and one-X Speech solutions ensure that Marin County Employees are properly cared for as well as help high-value mobile workers improve customer service and productivity while traveling. Avaya one-X Speech lets County mobile, remote and office workers easily access important information via any telephone using simple and intuitive speech commands. Avaya one-X Speech adds new value to County of Marin existing enterprise applications, including County Modular Messaging and email environments. Key workers are provided with seamless access to critical communication tools and business applications throughout the day, no matter where they are – at work, at home, or on the road.
Implementation of one-X Speech : Implementation high lights and lessons learned
Modular Messaging: Caller Applications and Find Me/Follow Me/Call Me/Notify Me
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