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Session Code
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Track:
300 - Messaging & Interactive Solutions
400 - System Management Tools
500 - Converged Networks
600 - Contact Center
700 - Enterprise Core Communications
800 - Global Services
900 - Professional Development and Training
1000 - CEUs
1100 - Maintenance
1200 - Business Continuity & Disaster Recovery
1300 - Additional Topics
1400 - INSIGHT 100 (CS2100)
Conference Events
300 - Messaging & Interactive Solutions
301T
Modular Messaging Troubleshooting Part1
302 UC All-inclusive Virtualized and Deployed in a Lab/Production Environment
303T
RESCHEDULED: Modular Messaging Troubleshooting Part 2
304 Avaya One-X SDK Building Value and Solutions
305 Using a Notification Solution to Streamline Communications and Manage Urgent Events
306
Avaya Aura™ and ACE Applications in Action: Focus Session
307 Next Generation Mobility: Federated Hybrid Cloud Based Solution
308 Message Networking - An Overview and Migration Paths
309 The Value of Presence in Enterprise Communications
310 Messaging Applications Overview and deployment considerations
311 Desktop & Group Video, Unified Communications Solutions
312T
Modular Messaging Multi-Site with Avaya Aura Session Manager
313 Avaya's Messaging Roadmap
314 Practical Unified Communications (UC) - Navigating the hype, the promises and the myths.
316 Unified Communications in Higher Education
317 UC Desktop, Telecommuter, and Mobile Clients and Services Roadmap
318 Improving Productivity and Customer Service with one- X Speech and Avaya Modular Messaging
319 Designing a Solution to Mobilize Avaya Aura Across Cellular and WiFi Networks for Blackberry and iPhone Smartphones
320T
Modular Messaging - Tips, Tricks and Basic Administration
321 Speech to Text and Other Advanced Messaging Solutions
322T
Deploying Avaya one-X clients Best Practices
323 Avaya Mobility and Telecommuting Solutions for Cost Reduction and Productivity
324 Avaya UC for Microsoft Centric Customers
325 Avaya UC for IBM Centric Customers
326 Meeting Exchange
327 Automated Administration of Modular Messaging
328 Overcoming the Challenges of Integrating Voice and Video in a Unified Communications Environment
329 Conferencing and Collaboration Solutions and Roadmap - Meeting Exchange, one-X Communicator, and Group Video
330 Implementing an Avaya Unified Communications Architecture--What you Need to know
331 Enterprise Video Conferencing
332 Context Aware Communications: The foundation for Next Gen UC
333 UC at the Desktop: A Close look at the PC Clients and phone applications
334T
Understanding Business Communications Manager (BCM) release 5.0
335 Avaya Agile Communication Environment TM (ACE) Roadmap & Strategy
336 Unified Messaging - Callpilot, HMS
337
Visual Voice for Nortel
338 Effective Communications for Mobile Shift Workers
340 Unifed Communications + RFID: Real-Time Location Solutions
341 Meet the Expert Session - Applications
342 Unified Communications with Avaya Aura and Integration with Microsoft and IBM
343 Avaya Agile Communication Environment TM(ACE) transforming user experiences, driving business agility & ROI
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400 - System Management Tools
401RT
Tutorial of Software Update Manager
401RT
Tutorial of Software Update Manager
402T
Tutorial of Fault/Performance Management and Multi-Site Administration
402T
Tutorial of Fault/Performance Management and Multi-Site Administration
403 An Introduction to MST in Communications Manager
404 Avaya Aura System Manager 5.2/6.0 Capabilities and Roadmap
404 Avaya Aura System Manager 5.2/6.0 Capabilities and Roadmap
405RT How to Manage IP Telephony Centrally with System Manager
405RT How to Manage IP Telephony Centrally with System Manager
406 Voice Quality Monitoring Tools and Capabilities
407 Reduce Costs with IP Ecosystem Proactive Monitoring
408 Life After Mailbox Manager: An Update and Your Next Step
409
VoIP Management Tools: Panel Discussion
410RT
Switch Administration Tips & Tricks
411 What's New with Integrated Management 5.2 and 6.0
411 What's New with Integrated Management 5.2 and 6.0
412 Building a Solid Foundation for Unified Communications Management
413 Single Interface Administration for Avaya and Nortel
414 Best Practices for Monitoring an Integrated Nortel / Avaya IPT Deployment
417 Fault and Performance Manager: IMD Configuration
418RT
CANCELED: System Management Tools Focus Group
420 Whats new Managing CS1000 Release 7
421 Cross Platform Call Accounting - Multiple Disparate PBX's and Technologies (including Cell Phones)
423 Call Accounting Desk and Cell Phone Reporting is Now Essential
424 System Management and Call Reporting - The Future
425 Telephony System Management for Nortel and Avaya platforms
426 Avaya Aura management solution for enterprise voice and data
427 The Benefits of Unified Applications for the Combined Nortel/Avaya Portfolio
428
Alarm Management for the Nortel Platform
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500 - Converged Networks
501 Wireless Networking Deep Dive on Split Plan Architecture
502 Competitive Overview for Ethernet Switching Cisco/Juniper/HP
503 VoIP Readiness
504 Delivering SOA and IMS capabilities
505 Data Roadmap
506 Interoperability update: Avaya Aura in a multivendor environment
507T UC Security Best Practices in a UC and collaborative environment
508 Energy Saver How to implement efficiency in your network while staying connected
509 Signaling Differences Within VoIP to SIP-based Avaya Aura(tm) Session Manager
511T Session Border Controllers: Why They Save Your Bacon
512T Architect conferencing & collaboration: audio, web & video environments
513 Network Virtualization Shortest Path Bridging
514 SIP Trunking Best Practices
515T
Avaya Developer Ecosystem: Building Apps for Business
516RT Codecs: Audio & Video Codecs, Choices and Impact on Bandwidth
517 Unified Branch Integrated voice / SIP survivability
519T
SIP: I Can Spell It But Now What?
520T
Applications That Influence Your Network
521 Implementing a National/International Video Conferencing Network Utilizing Managed Services
522 Seamlessly Connecting Healthcare Communities
523 Verizon's Managed Telepresence (Partnership with Nortel/Avaya and Polycom)
524 Securing Enterprise Smartphone VoIP and other UC Applications
525 Leverage your Enterprise VoIP Investments with SIP Endpoints Compatible with Nortel and AVAYA VoIP networks
526 Compare and Contrast the Avaya IP Office and BCM 5.0
528
Concrete Strategies for Protecting and Leveraging Your Nortel Infrastructure Investment
528
Concrete Strategies for Protecting and Leveraging Your Nortel Infrastructure Investment Repeat
531 Using Automation to Pinpoint VoIP problems, While Reducing your Cost of Operations.
532 Rooting out the Root Causes of VoIP Quality
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600 - Contact Center
601 Getting Started with Dialog Designer
602 Mastering Advanced Vectoring
603 Next Generation Contact Center Customer Migration Scenarios - Avaya Heritage
604 Avaya Workforce Optimization
605 Next Generation Contact Center Solution & Roadmap
606 Speech Analytics is Moving into the Main Stream
607 1-800-FLOWERS Saves Big with Home Agent Solution
608 Avaya Call Center 6.0 and Call Management System R16.1 More is More
608 Avaya Call Center 6.0 and Call Management System R16.1 More is More
609 CCE Interactive Vision and Roadmap Discussion Focus Group
610 Know Your Customers Next Move! - Automatically Identify Changes in Customer Behavior Using Advanced Speech Analytics
611 SIP in the Contact Center
612 Avaya IQ - Installation and Implementation at SafeAuto
612 Avaya IQ - Installation and Implementation at SafeAuto
613 Advocate -- Learn Some Best Practices and Begin Taking Advantage of this New Entitlement!
614 How to Incorporate Social Media into the Contact Center
615 Avaya Labs Innovations for Contact Centers
616 What's New and What's Next in Contact Center Reporting and Analytics
617 How to Manage and Control the Contact Center and Unified Communication Cloud that is Part of Your Organization
618 Lessons Learned and Best Practices for Voice Portal Deployments
619 Driving Superior Customer Service and Process Efficiency with Proactive Outreach
620 Leveraging Speech Analytics at Wells Fargo to Improve Customer Experience
621 Case Study: Call Routing Standardization
623 Contact Center Future Needs
624 Video Customer Service: Scenarios, Solutions, and Trends
625 Differentiated Customer Experience with IBM WebSphere and Avaya Aura™
626 The Business Case for Improving Your Reporting & Analysis Capabilities within your Contact Center
627 Develop a Self-Funding Roadmap
628 Avaya Outbound Portfolio
629 Home Agents from A to Z: Assess the Benefits, Zip Through Implementation and all the Steps in Between
630 ThermoFisher Implements Avaya Contact Center Express (CCE)
631 7 Deadly Contact Center Sins: Creating a Terrible Experience for Your Customers
632 Increasing Collaboration in the Contact Center with Avaya one-X Agent
633T
Advanced Voice Portal & Dialog Designer
634 Optimizing Contact Center Performance - Focus Group
635 Home Agent Focus Group
636T
The Art and Science of Advanced Call Flow Design
637
SIP Focus Group
638 Next Generation Contact Center Customer Migration Scenarios - NES
639 RESCHEDULED: Self Service for NES Customers: The Road Ahead
640 Intelligent Routing in the Contact Center Management Server
641 The Impact of Holistic WFM on Operations
642 Multimedia Customer Contact: Lower Costs And Better Service
644 Expect the Unexpected: Managing Your Contact Center Manager 7 Scripts for Unforeseen Circumstances
645 What's New With Contact Center Manager 7 Scripting
646 Use of SIP Trunking and VoIP in a High Volume Contact Center
647
Introducing nVISION On Demand - Simple, Powerful Reporting & Analysis for Heritage Nortel CCMS
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700 - Enterprise Core Communications
701 Nortel Acquisition: What Does It Mean to Me?
702T
Avaya Aura: Clear Future for Cloud Computing
703 The Future of the Deskphone
704T
The Good, the Bad, and Unexpected in an SIP Deployment
705T Avaya Aura Solution Overview
708T Avaya Aura for Large Enterprises
708T RESCHEDULED: Avaya Aura for Large Enterprises
709 CANCELLED: Implementation of IP Deskphones (H.323 and SIP)
710T
Accelerating Avaya Aura & SIP Deployments
711
Implementing SIP Trunking: Focus Group
712RT Avaya Aura System Platform and Virtualization
713 Avaya Aura for Midsize Enterprises
713 Avaya Aura for Midsize Enterprises
714 RESCHEDULED: IP Telephony Deployment Nortel/Avaya phones on Avaya data
715T
Avaya Aura Demystified
717 Federal Government Solutions
719T
ROI for Avaya Aura
719T
ROI for Avaya Aura
720 Avaya Aura™ and ACE - Next Gen App Enablement
721 High Availability Architectures for SIP Trunking: Avaya DevConnect and Verizon Lab Perspectives
722
CS 1000/M roadmap and evol to Avaya Aura Use Cases
723
Nortel portfolio roadmap and evolution to Avaya Aura
724 No-Touch IP Phone Deployment
725
Meet the Expert Session - Call Servers - Focus Group
726 What's Cool about SIP? - Concepts and Real Examples
727
Planning and Managing the Migration from a Nortel to Avaya Communication Manager Platform
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800 - Global Services
801 Financial Services - Trends and Communication Strategies
802 Increasing the Performance of Your Communications Applications with Avaya Operations Services
803RT Sales and Services Part 1
804 Secure Access Link, Supporting Cost Savings and Improving Secure Access
805 Advanced Uses of CMS ECH Data and Tools/Techniques
806 Sales and Services Part 2
807 How does the integration of Avaya Global Services and Nortel Enterprise Services affect your business?
809 Public Sector: Trends in State & Local Government
810 Avaya Professional Services: Self Funded Roadmap
811 Taking Steps to Reduce IT Operations Expenses with Process Automation
812 Public Sector: Trends in Education
813 How can Avaya support My Multi-Vendor environment?
814
Innovation through Technology Focus Group
815 Help, I need a Plan for a Plan: Sorting out your path for Migrations, Upgrades, Integrated Roadmaps
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900 - Professional Development and Training
901RT
Tutorial: Introduction to Vectoring
901RT
Tutorial: Introduction to Vectoring
902RT
Beyond the Basics - Advanced Switch Administration
903T
Update for Avaya Learning 2010
905RT
Avaya Professional Credential Program - Get Avaya Certified
906RT
Avaya Learning Centre Navigation
907T
Project Management for the Telecom Professional
908T
Telecommuting - A technical overview of how we made it work for us
909T
SIP Essentials
910T
Creating Powerful, Persuasive, & Educational Presentations
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1000 - CEUs
1001T
Data Networking for Voice Professionals
1002RT
VoIP Fundamentals - Intermediate and Advanced
1003T
Social Styles: How to get your projects approved
1004T
How to give an Effective Presentation
1005T
Best Practices: Avaya Session Manager, CM Access Server, third party PBXs and Named Applications
1006T
World Class Routing
1007T
Team Building
1008T
Tutorial: Trouble Shooting Techniques for Communication Manager
1009RT
IP Numbers & VLAN's - Everything you always wanted to know
1010T
Leveraging LDAP, RADIUS and Active Directory for admin and endpoint authentication / authorization
1011T
Best Practices: Avaya Session Manager, Sequenced Applications and CM Feature Server
1012T
Tutorial: Trouble Shooting Techniques for Communication Manager
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1100 - Maintenance
1101 Introducing Support Advantage (New Support Services Offers) for Enterprise Products
1101 Introducing Support Advantage (New Support Services Offers) for Enterprise Products
1101 Introducing Support Advantage (New Support Services Offers) for Enterprise Products
1102 What's happening with my maintenance Agreement? And A new look at SOS.
1103 Building a Second Campus Demarc
1105 Customer and Partner Stewardship Reports
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1200 - Business Continuity & Disaster Recovery
1201 E9-1-1 for Avaya Communication Manager
1202 E9-1-1 Security on Campus
1203 CLASSONE Dispatch solves Radio & Voice Interoperability challenges for Campus Public Safety
1204 E9-1-1 and the Enterprise
1205 Meeting E9-1-1 Legislation Requirements - Enhanced 9-1-1 Solution in the Washington State DOT
1206 E9-1-1 Protection when Implementing an FCE (Flatten, Consolidate and Extend) Strategy
1207 The Unseen Crisis: The E9-1-1 System and the Danger Posed to the Enterprise
1208 The Lights Are On But Nobody's Home
1209 Ensuring Critical Communications and Continuity for Employees, Customers and Partners
1210 Identity-aware Networking and Access Control
1211 Enterprise E9-1-1: Are you at Risk for Non-Compliance
1212 Data Center Strategy
1213 Avoid a Tragedy: The Importance of E9-1-1 on Your Network
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1300 - Additional Topics
1301 Avaya June Product Launch
1302 Managed Services : Providing Client Value
1303 Technology Business Solutions
1304 Virtualizing The Telecommunications Infrastructure
1305 App, App, & Away: Elevating your Business thru Custom Applications
1306 Improving Care Coordination Through Patient Contact Solutions
1307 CANCELLED: Life Sciences Roundtable
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1400 - INSIGHT 100 (CS2100)
1401 INSIGHT 100 General Session
1402 The Avaya Integrated Roadmap for Large Enterprises
1403 CS 2100 and SL-100 Roadmap Deep Dive Part 1
1404 CS 2100 and SL-100 Roadmap Deep Dive, Part 2
1405 INSIGHT Exchange
1406 Avaya Aura Portfolio Overview
1407 Avaya Aura -- Applications and Use Cases Part 1
1408 INSIGHT 100 Business Meeting
1410 Maintenance and Operations and Avaya
1411 Roadmap Deep Dive - Clients
1412 Roadmap Deep Dive - The Contact Center Experience
1413 Avaya Aura System Manager Overview
1414 Avaya Aura Applications and Use Cases Part 2
1415 INSIGHT 100 Closing Session
1416
The SL-100/CS2100 Customer Community in the New Avaya World
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Conference Events
Registration Opens Monday
Registration Opens Sunday
Registration Opens Thursday
Registration Opens Tuesday
Registration Opens Wednesday
010 Orientation
020 Welcome Reception
030 Breakfast
040 General Session
050 Exhibit Session
060 Lunch
070 Avaya Customer Appreciation Event - Hyatt Regency Denver
080 Breakfast
090 General Session
100 Exhibit Session
110 Lunch
120 Hosted Cocktail Reception
130 Breakfast
140 General Session - Dan Thurmon
150 Exhibit Session
160 Lunch
170 Breakfast - Wells Fargo Theatre Lobby
180 Lunch - Wells Fargo Theatre Lobby
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