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Track Session Code Speaker Date

Track: 

300 - Messaging & Interactive Solutions
400 - System Management Tools
 500 - Converged Networks
 600 - Contact Center
 700 - Enterprise Core Communications
 800 - Global Services
 900 - Professional Development and Training
 1000 - CEUs
 1100 - Maintenance
 1200 - Business Continuity & Disaster Recovery
 1300 - Additional Topics
 1400 - INSIGHT 100 (CS2100)
 Conference Events
 

300 - Messaging & Interactive Solutions

301T  Modular Messaging Troubleshooting Part1   
302  UC All-inclusive Virtualized and Deployed in a Lab/Production Environment   
303T  RESCHEDULED: Modular Messaging Troubleshooting Part 2   
304  Avaya One-X SDK Building Value and Solutions    
305  Using a Notification Solution to Streamline Communications and Manage Urgent Events   
306  Avaya Aura™ and ACE Applications in Action: Focus Session    
307  Next Generation Mobility: Federated Hybrid Cloud Based Solution   
308  Message Networking - An Overview and Migration Paths   
309  The Value of Presence in Enterprise Communications   
310  Messaging Applications Overview and deployment considerations   
311  Desktop & Group Video, Unified Communications Solutions   
312T  Modular Messaging Multi-Site with Avaya Aura Session Manager   
313  Avaya's Messaging Roadmap  
314  Practical Unified Communications (UC) - Navigating the hype, the promises and the myths.   
316  Unified Communications in Higher Education 
317  UC Desktop, Telecommuter, and Mobile Clients and Services Roadmap 
318  Improving Productivity and Customer Service with one- X Speech and Avaya Modular Messaging    
319  Designing a Solution to Mobilize Avaya Aura Across Cellular and WiFi Networks for Blackberry and iPhone Smartphones   
320T  Modular Messaging - Tips, Tricks and Basic Administration   
321  Speech to Text and Other Advanced Messaging Solutions   
322T  Deploying Avaya one-X clients Best Practices   
323  Avaya Mobility and Telecommuting Solutions for Cost Reduction and Productivity   
324  Avaya UC for Microsoft Centric Customers   
325  Avaya UC for IBM Centric Customers   
326  Meeting Exchange   
327  Automated Administration of Modular Messaging   
328  Overcoming the Challenges of Integrating Voice and Video in a Unified Communications Environment   
329  Conferencing and Collaboration Solutions and Roadmap - Meeting Exchange, one-X Communicator, and Group Video   
330  Implementing an Avaya Unified Communications Architecture--What you Need to know 
331  Enterprise Video Conferencing    
332  Context Aware Communications: The foundation for Next Gen UC 
333  UC at the Desktop: A Close look at the PC Clients and phone applications   
334T  Understanding Business Communications Manager (BCM) release 5.0 
335  Avaya Agile Communication Environment TM (ACE) Roadmap & Strategy   
336  Unified Messaging - Callpilot, HMS 
337  Visual Voice for Nortel   
338  Effective Communications for Mobile Shift Workers    
340  Unifed Communications + RFID: Real-Time Location Solutions   
341  Meet the Expert Session - Applications   
342  Unified Communications with Avaya Aura and Integration with Microsoft and IBM   
343  Avaya Agile Communication Environment TM(ACE) transforming user experiences, driving business agility & ROI   
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400 - System Management Tools

401RT  Tutorial of Software Update Manager   
401RT  Tutorial of Software Update Manager   
402T  Tutorial of Fault/Performance Management and Multi-Site Administration   
402T  Tutorial of Fault/Performance Management and Multi-Site Administration   
403  An Introduction to MST in Communications Manager   
404  Avaya Aura System Manager 5.2/6.0 Capabilities and Roadmap   
404  Avaya Aura System Manager 5.2/6.0 Capabilities and Roadmap   
405RT  How to Manage IP Telephony Centrally with System Manager   
405RT  How to Manage IP Telephony Centrally with System Manager   
406  Voice Quality Monitoring Tools and Capabilities   
407  Reduce Costs with IP Ecosystem Proactive Monitoring   
408  Life After Mailbox Manager: An Update and Your Next Step   
409  VoIP Management Tools: Panel Discussion   
410RT  Switch Administration Tips & Tricks   
411  What's New with Integrated Management 5.2 and 6.0   
411  What's New with Integrated Management 5.2 and 6.0   
412  Building a Solid Foundation for Unified Communications Management   
413  Single Interface Administration for Avaya and Nortel   
414  Best Practices for Monitoring an Integrated Nortel / Avaya IPT Deployment   
417  Fault and Performance Manager: IMD Configuration   
418RT  CANCELED: System Management Tools Focus Group   
420  Whats new Managing CS1000 Release 7   
421  Cross Platform Call Accounting - Multiple Disparate PBX's and Technologies (including Cell Phones)   
423  Call Accounting Desk and Cell Phone Reporting is Now Essential   
424  System Management and Call Reporting - The Future   
425  Telephony System Management for Nortel and Avaya platforms   
426  Avaya Aura management solution for enterprise voice and data 
427  The Benefits of Unified Applications for the Combined Nortel/Avaya Portfolio   
428  Alarm Management for the Nortel Platform   
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500 - Converged Networks

501  Wireless Networking Deep Dive on Split Plan Architecture   
502  Competitive Overview for Ethernet Switching Cisco/Juniper/HP    
503  VoIP Readiness   
504  Delivering SOA and IMS capabilities   
505  Data Roadmap 
506  Interoperability update: Avaya Aura in a multivendor environment   
507T  UC Security Best Practices in a UC and collaborative environment   
508  Energy Saver How to implement efficiency in your network while staying connected    
509  Signaling Differences Within VoIP to SIP-based Avaya Aura(tm) Session Manager  
511T  Session Border Controllers: Why They Save Your Bacon   
512T  Architect conferencing & collaboration: audio, web & video environments   
513  Network Virtualization Shortest Path Bridging    
514  SIP Trunking Best Practices   
515T  Avaya Developer Ecosystem: Building Apps for Business   
516RT  Codecs: Audio & Video Codecs, Choices and Impact on Bandwidth   
517  Unified Branch Integrated voice / SIP survivability   
519T  SIP: I Can Spell It But Now What?    
520T  Applications That Influence Your Network   
521  Implementing a National/International Video Conferencing Network Utilizing Managed Services   
522  Seamlessly Connecting Healthcare Communities   
523  Verizon's Managed Telepresence (Partnership with Nortel/Avaya and Polycom)   
524  Securing Enterprise Smartphone VoIP and other UC Applications   
525  Leverage your Enterprise VoIP Investments with SIP Endpoints Compatible with Nortel and AVAYA VoIP networks   
526  Compare and Contrast the Avaya IP Office and BCM 5.0 
528  Concrete Strategies for Protecting and Leveraging Your Nortel Infrastructure Investment 
528  Concrete Strategies for Protecting and Leveraging Your Nortel Infrastructure Investment Repeat 
531  Using Automation to Pinpoint VoIP problems, While Reducing your Cost of Operations. 
532  Rooting out the Root Causes of VoIP Quality   
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600 - Contact Center

601  Getting Started with Dialog Designer   
602  Mastering Advanced Vectoring   
603  Next Generation Contact Center Customer Migration Scenarios - Avaya Heritage   
604  Avaya Workforce Optimization 
605  Next Generation Contact Center Solution & Roadmap   
606  Speech Analytics is Moving into the Main Stream   
607  1-800-FLOWERS Saves Big with Home Agent Solution   
608  Avaya Call Center 6.0 and Call Management System R16.1 More is More   
608  Avaya Call Center 6.0 and Call Management System R16.1 More is More   
609  CCE Interactive Vision and Roadmap Discussion Focus Group   
610  Know Your Customers Next Move! - Automatically Identify Changes in Customer Behavior Using Advanced Speech Analytics   
611  SIP in the Contact Center  
612  Avaya IQ - Installation and Implementation at SafeAuto 
612  Avaya IQ - Installation and Implementation at SafeAuto    
613  Advocate -- Learn Some Best Practices and Begin Taking Advantage of this New Entitlement!   
614  How to Incorporate Social Media into the Contact Center   
615  Avaya Labs Innovations for Contact Centers 
616  What's New and What's Next in Contact Center Reporting and Analytics 
617  How to Manage and Control the Contact Center and Unified Communication Cloud that is Part of Your Organization   
618  Lessons Learned and Best Practices for Voice Portal Deployments   
619  Driving Superior Customer Service and Process Efficiency with Proactive Outreach   
620  Leveraging Speech Analytics at Wells Fargo to Improve Customer Experience   
621  Case Study: Call Routing Standardization   
623  Contact Center Future Needs   
624  Video Customer Service: Scenarios, Solutions, and Trends   
625  Differentiated Customer Experience with IBM WebSphere and Avaya Aura™    
626  The Business Case for Improving Your Reporting & Analysis Capabilities within your Contact Center 
627  Develop a Self-Funding Roadmap   
628  Avaya Outbound Portfolio   
629  Home Agents from A to Z: Assess the Benefits, Zip Through Implementation and all the Steps in Between   
630  ThermoFisher Implements Avaya Contact Center Express (CCE)   
631  7 Deadly Contact Center Sins: Creating a Terrible Experience for Your Customers   
632  Increasing Collaboration in the Contact Center with Avaya one-X Agent   
633T  Advanced Voice Portal & Dialog Designer  
634  Optimizing Contact Center Performance - Focus Group   
635  Home Agent Focus Group   
636T  The Art and Science of Advanced Call Flow Design 
637  SIP Focus Group 
638  Next Generation Contact Center Customer Migration Scenarios - NES   
639  RESCHEDULED: Self Service for NES Customers: The Road Ahead 
640  Intelligent Routing in the Contact Center Management Server   
641  The Impact of Holistic WFM on Operations   
642  Multimedia Customer Contact: Lower Costs And Better Service   
644  Expect the Unexpected: Managing Your Contact Center Manager 7 Scripts for Unforeseen Circumstances   
645  What's New With Contact Center Manager 7 Scripting   
646  Use of SIP Trunking and VoIP in a High Volume Contact Center   
647  Introducing nVISION On Demand - Simple, Powerful Reporting & Analysis for Heritage Nortel CCMS 
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700 - Enterprise Core Communications

701  Nortel Acquisition: What Does It Mean to Me?   
702T  Avaya Aura: Clear Future for Cloud Computing   
703  The Future of the Deskphone   
704T  The Good, the Bad, and Unexpected in an SIP Deployment   
705T  Avaya Aura Solution Overview   
708T  Avaya Aura for Large Enterprises   
708T  RESCHEDULED: Avaya Aura for Large Enterprises   
709  CANCELLED: Implementation of IP Deskphones (H.323 and SIP)   
710T  Accelerating Avaya Aura & SIP Deployments   
711  Implementing SIP Trunking: Focus Group 
712RT  Avaya Aura System Platform and Virtualization   
713  Avaya Aura for Midsize Enterprises 
713  Avaya Aura for Midsize Enterprises   
714  RESCHEDULED: IP Telephony Deployment Nortel/Avaya phones on Avaya data 
715T  Avaya Aura Demystified   
717  Federal Government Solutions   
719T  ROI for Avaya Aura   
719T  ROI for Avaya Aura   
720  Avaya Aura™ and ACE - Next Gen App Enablement   
721  High Availability Architectures for SIP Trunking: Avaya DevConnect and Verizon Lab Perspectives 
722  CS 1000/M roadmap and evol to Avaya Aura Use Cases   
723  Nortel portfolio roadmap and evolution to Avaya Aura   
724  No-Touch IP Phone Deployment   
725  Meet the Expert Session - Call Servers - Focus Group 
726  What's Cool about SIP? - Concepts and Real Examples   
727  Planning and Managing the Migration from a Nortel to Avaya Communication Manager Platform   
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800 - Global Services

801  Financial Services - Trends and Communication Strategies   
802  Increasing the Performance of Your Communications Applications with Avaya Operations Services   
803RT  Sales and Services Part 1 
804  Secure Access Link, Supporting Cost Savings and Improving Secure Access   
805  Advanced Uses of CMS ECH Data and Tools/Techniques   
806  Sales and Services Part 2 
807  How does the integration of Avaya Global Services and Nortel Enterprise Services affect your business?   
809  Public Sector: Trends in State & Local Government 
810  Avaya Professional Services: Self Funded Roadmap   
811  Taking Steps to Reduce IT Operations Expenses with Process Automation   
812  Public Sector: Trends in Education 
813  How can Avaya support My Multi-Vendor environment?   
814  Innovation through Technology Focus Group 
815  Help, I need a Plan for a Plan: Sorting out your path for Migrations, Upgrades, Integrated Roadmaps   
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900 - Professional Development and Training

901RT  Tutorial: Introduction to Vectoring   
901RT  Tutorial: Introduction to Vectoring   
902RT  Beyond the Basics - Advanced Switch Administration    
903T  Update for Avaya Learning 2010   
905RT  Avaya Professional Credential Program - Get Avaya Certified   
906RT  Avaya Learning Centre Navigation   
907T  Project Management for the Telecom Professional   
908T  Telecommuting - A technical overview of how we made it work for us   
909T  SIP Essentials   
910T  Creating Powerful, Persuasive, & Educational Presentations    
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1000 - CEUs

1001T  Data Networking for Voice Professionals   
1002RT  VoIP Fundamentals - Intermediate and Advanced   
1003T  Social Styles: How to get your projects approved   
1004T  How to give an Effective Presentation   
1005T  Best Practices: Avaya Session Manager, CM Access Server, third party PBXs and Named Applications    
1006T  World Class Routing   
1007T  Team Building   
1008T  Tutorial: Trouble Shooting Techniques for Communication Manager   
1009RT  IP Numbers & VLAN's - Everything you always wanted to know   
1010T  Leveraging LDAP, RADIUS and Active Directory for admin and endpoint authentication / authorization   
1011T  Best Practices: Avaya Session Manager, Sequenced Applications and CM Feature Server    
1012T  Tutorial: Trouble Shooting Techniques for Communication Manager    
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1100 - Maintenance

1101  Introducing Support Advantage (New Support Services Offers) for Enterprise Products   
1101  Introducing Support Advantage (New Support Services Offers) for Enterprise Products   
1101  Introducing Support Advantage (New Support Services Offers) for Enterprise Products   
1102  What's happening with my maintenance Agreement? And A new look at SOS. 
1103  Building a Second Campus Demarc   
1105  Customer and Partner Stewardship Reports   
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1200 - Business Continuity & Disaster Recovery

1201  E9-1-1 for Avaya Communication Manager   
1202  E9-1-1 Security on Campus   
1203  CLASSONE Dispatch solves Radio & Voice Interoperability challenges for Campus Public Safety 
1204  E9-1-1 and the Enterprise   
1205  Meeting E9-1-1 Legislation Requirements - Enhanced 9-1-1 Solution in the Washington State DOT    
1206  E9-1-1 Protection when Implementing an FCE (Flatten, Consolidate and Extend) Strategy   
1207  The Unseen Crisis: The E9-1-1 System and the Danger Posed to the Enterprise   
1208  The Lights Are On But Nobody's Home   
1209  Ensuring Critical Communications and Continuity for Employees, Customers and Partners    
1210  Identity-aware Networking and Access Control   
1211  Enterprise E9-1-1: Are you at Risk for Non-Compliance   
1212  Data Center Strategy   
1213  Avoid a Tragedy: The Importance of E9-1-1 on Your Network   
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1300 - Additional Topics

1301  Avaya June Product Launch 
1302  Managed Services : Providing Client Value   
1303  Technology Business Solutions   
1304  Virtualizing The Telecommunications Infrastructure   
1305  App, App, & Away: Elevating your Business thru Custom Applications    
1306  Improving Care Coordination Through Patient Contact Solutions  
1307  CANCELLED: Life Sciences Roundtable 
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1400 - INSIGHT 100 (CS2100)

1401  INSIGHT 100 General Session 
1402  The Avaya Integrated Roadmap for Large Enterprises   
1403  CS 2100 and SL-100 Roadmap Deep Dive Part 1   
1404  CS 2100 and SL-100 Roadmap Deep Dive, Part 2   
1405  INSIGHT Exchange 
1406  Avaya Aura Portfolio Overview   
1407  Avaya Aura -- Applications and Use Cases Part 1 
1408  INSIGHT 100 Business Meeting 
1410  Maintenance and Operations and Avaya 
1411  Roadmap Deep Dive - Clients   
1412  Roadmap Deep Dive - The Contact Center Experience 
1413  Avaya Aura System Manager Overview   
1414  Avaya Aura Applications and Use Cases Part 2   
1415  INSIGHT 100 Closing Session 
1416  The SL-100/CS2100 Customer Community in the New Avaya World   
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Conference Events

  Registration Opens Monday 
  Registration Opens Sunday 
  Registration Opens Thursday 
  Registration Opens Tuesday 
  Registration Opens Wednesday 
010  Orientation 
020  Welcome Reception 
030  Breakfast 
040  General Session 
050  Exhibit Session 
060  Lunch 
070  Avaya Customer Appreciation Event - Hyatt Regency Denver 
080  Breakfast 
090  General Session 
100  Exhibit Session 
110  Lunch 
120  Hosted Cocktail Reception 
130  Breakfast 
140  General Session - Dan Thurmon 
150  Exhibit Session 
160  Lunch 
170  Breakfast - Wells Fargo Theatre Lobby 
180  Lunch - Wells Fargo Theatre Lobby 
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