Session Information
User Group
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Lessons Learned and Best Practices for Voice Portal Deployments
Track
:
600 - Contact Center
Program Code:
618
Date:
Tuesday, April 20, 2010
Time:
4:00 PM to 5:00 PM
EST
Room:
Korbel Ballroom 1ABC
PRESENTER
:
LEARNER OUTCOMES:
As enterprises move from proprietary DTMF IVR solutions to standards based Voice Portal solutions, they find that the scope of the solution and the skills required change, often dramatically. The project can extend beyond the traditional telecom and call center areas into IT and application design and management. This offers new opportunities and challenges, especially if you are not prepared. Knowledge of what is required allows you to plan and be better prepared for solution implementation. The purpose of this session is to learn from your fellow users about their experiences and their lessons learned.
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