Guy W. Clinch is a senior manager, of the Contact Center Solutions team for Avaya. He is responsible for applying Avaya products, services and third-party alliances in an ecosystem approach to solve customers tough problems.
Mr. Clinch has almost 30 years experience in the telecommunications industry during which he has created frameworks of repeatable solutions based on common requirements across vertical and horizontal industry groups.
Mr. Clinch serves as chairperson of the National Association of State Technology Directors - Corporate Affiliate Council. He is a member of the National Emergency Number Association (NENA) and the Association of Public Safety Communications Officials international (APCO International). He also serves as the Avaya champion for the Business Continuity and Security and Contact Center Committees of the International Alliance of Avaya Users. Mr. Clinch's writing is frequently published, he is a prolific blogger on a broad set of business and technology topics and he is a spokesperson at various conferences and forums.
Mr. Clinch is a graduate of Harvard University and currently resides in Massachusetts.
Visit his blog @ http://avayablog.com/guy_clinch.php
View Mr. Clinch's Professional Pfrofile @ http://www.linkedin.com/in/guywclinch
LEARNER OUTCOMES:Deficiencies in the public E9-1-1 system in North America are creating risks for enterprise style organizations. Lives have been lost. Action is required. This session will discuss the risks and strategies to manage them.