Outbound is not your enemy when it comes to differentiating your company by improved customer service levels and maintaining your brand recognition even when resources are scarce.  Learn how using Proactive Outreach can lead to increase customer satisfaction and revenue, while at the same time improving process efficiencies across your business – leading to an impressive return on investments.  Session is co-presented with CPS Energy with real-life experiences, including outbound self service, demonstrating operational gains and customer satisfaction improvements – and how easy it is to add applications to the system for additional benefits once it is in place.