Session Information
User Group
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The Lights Are On But Nobody's Home
Track
:
1200 - Business Continuity & Disaster Recovery
Program Code:
1208
Date:
Tuesday, April 20, 2010
Time:
4:00 PM to 5:00 PM
EST
Room:
503
PRESENTER
:
Judy Skidmore, Telecom Analyst, KY Higher Ed Student Loan Corporation
LEARNER OUTCOMES:
We will cover a solution to staff our call center when all systems are up but the agents cannot work in our facility. We are using a virtual desktop that is available from any computer with an internet connection. This solution is easy to implement and very cost effective.
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