Leif Haslund, Telecom Manager
InAAU Messaging and Interactive Solutions Committee Chair
Leif has been involved with Avaya products for 19 years working for companies such as Nordstrom, Expedia, F5, Sprint and The Seattle Times. Currently, he works for Free & Clear, the largest Quit Smoking program in the United Stated with an industry leading 43% success rate. They have over 300 total agents handling over 2.5 million minutes of calls a month. Since starting at Free & Clear Leif has helped streamline process and phone applications to lower costs and improve productivity. Leif also serves as a Messaging /Interactive Solutions Committee Chair for the International Alliance of Avaya Users (InAAU).
Description
LEARNER OUTCOMES:
This is a how to on understanding your personality and social styles to recognize your target audience. You will learn how to use your personality and your bosses to create a project that gets approved the 1st time through.