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Know Your Customers Next Move! - Automatically Identify Changes in Customer Behavior Using Advanced Speech Analytics
Track : 600 - Contact Center
Program Code: 610
Date: Tuesday, April 20, 2010
Time: 10:30 AM to 11:30 AM  EST
Room: 406
PRESENTER :
 D. Daniel Ziv, VP, Customer Interaction Analytics, Verint Systems

LEARNER OUTCOMES:
Many contact centers are looking to better understand the shifting needs and behaviors of their customers in order to reduce costs, improve self services and increase customer satisfaction. This session will present customer case studies using breakthrough technology innovations that mine recorded customer interactions with new advanced speech analytics that proactively surface changes in customer behavior that impact cost and profitability.

Handout
(Code: 610)
Attendee: Free
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