James Middleton started his telecommunications career in 1997 as a technician for the Sallie Mae Servicing Center in Lynn Haven, FL. His rapid development and accomplishments led to a position as a Customer Services Engineer with Lucent Technologies. Shortly after the divestiture of Avaya he left and went to work for XETA Technologies where he started the Professional Services Organization. He was instrumental in XETA being the First Business Partner selected to the Avaya IP Hall of Fame and for selection as the 2008 North America Enterprise Business Partner of the year.
Professional Certifications include: Avaya ACE Certifications in Enterprise Solution Architect and IP Telephony. Electrical Contractors License from the State of Florida, Microsoft Certified Systems Engineer. Associate Degree - University of the State of New York.
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This presentation will address the key components of the Avaya UC product line, their integration, and interactions.