Session Information
User Group
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SIP in the Contact Center
Track
:
600 - Contact Center
Program Code:
611
Date:
Tuesday, April 20, 2010
Time:
10:30 AM to 12:00 PM
EST
Room:
Korbel Ballroom 1ABC
PRESENTER
(S):
Laura Bassett, Director of Marketing, Emerging Products and Technologies, AVAYA
David Butler, Avaya
LEARNER OUTCOMES:
This session will describe not only how “Session Initiation Protocol” has the potential to change everything in the rapidly growing “Contact Center Space” but how Avaya Aura provides a foundation for the future. Avaya Interaction Center with SIP (Avaya’s current flagship multimedia solution) will be discussed in addition to the use of Intelligent Customer Routing and Aura’s Session Manager. See how Avaya SIP endpoints can benefit contact center applications such as one-X Agent R2 . Hear a roadmap discussion that includes next generation all-in-one softphone, Avaya SIP endpoints for SIP contact center and discussion of how to leverage SIP in the contact center.
No items are available for this session.
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