Session Information
User Group
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Avaya Outbound Portfolio
Track
:
600 - Contact Center
Program Code:
628
Date:
Wednesday, April 21, 2010
Time:
2:45 PM to 3:45 PM
EST
Room:
406
PRESENTER
:
Chuck Neumann, AVAYA
LEARNER OUTCOMES:
Using outbound in the Contact Center. This session will frame up a lot of discussions around Proactive Outreach Manager, Voice Portal, Proactive Outreach, and Proactive Contact. We will discuss how customers are using outbound and best practices. Successfully adding outbound call center to your traditional inbound call center. (Blending the environments.)
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