Allan is the Senior Marketing Manager for Unified Communications at Avaya. While he resides in Canada, his effectiveness in his global role is a testament to the application of Unified Communications solutions. His marketing, product management, and business development career has spanned 20+ years dealing with the planning and application of voice, data, and information systems to support the needs of business with particular focus on employee productivity and customer service. His applications focus has included: unified communications, messaging, IVR, contact center, CTI, voice over IP, and remote data access. Prior to joining Avaya (via Octel and Lucent) in 1998, Allan led marketing and business development teams at two midsized organizations entering new stages of growth, which followed his applications marketing tenure at Nortel. Allan holds an MBA in Information Systems (McMaster University) and an Honors BA in Economics and Psychology (York University). Next to family activities with his 13-year old twin girls, his favorite pass times include playing golf and ice hockey.
LEARNER OUTCOMES:
Perspectives on how Avaya can integrate with IBM software at the desktop.