Session Information
User Group
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Advocate -- Learn Some Best Practices and Begin Taking Advantage of this New Entitlement!
Track
:
600 - Contact Center
Program Code:
613
Date:
Tuesday, April 20, 2010
Time:
1:30 PM to 2:30 PM
EST
Room:
406
DECLINED SPEAKER
:
Derek Flockhart, Avaya
PRESENTER
(S):
Robin Foster, Practice Leader, ROI TCO Analysis, AVAYA
Jo-Anne Mullen, Manager, Telecommunications, Ceridian
LEARNER OUTCOMES:
Advocate software is now a free entitlement, so get started now to understand the advantages it can bring in the moment-to-moment challenges of your call center. Find out the best practices learned at Ceridian in their experiences using Advocate with BSR and then with Advocate in their consolidated call center. And get tips for how to show your management how Advocate improves your operations.
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