In May, the first release of a new Avaya Workforce Optimization solution will become available. Learn why Avaya is offering this solution, what will be included in the initial release, and what functionality is being planned for future releases so as to serve the contact recording, quality monitoring, workforce management, speech analytics and customer feedback needs of both the Avaya and Nortel heritage customers. Learn how this important solution complements and extends the functionality of Avaya Contact Center solutions to drive effective, efficient and profitable operations in your contact center.