Session Information
User Group
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Differentiated Customer Experience with IBM WebSphere and Avaya Aura™
Track
:
600 - Contact Center
Program Code:
625
Date:
Wednesday, April 21, 2010
Time:
1:30 PM to 2:30 PM
EST
Room:
406
PRESENTER
(S):
Praveen Mamnani, AVAYA
LEARNER OUTCOMES:
The IBM WebSphere Application Server V7 Feature Pack for Communications Enabled Applications (CEA) allows customers to simply and rapidly add communications capabilities, like Click to Call and Cobrowsing, to any Web Application leveraging existing skills and an SOA approach. Learn how Avaya and IBM WebSphere are working together to help customers evolve web applications and contact centers to differentiate through rich synchronized interactions between users and CSRs. Attendees will also learn how Avaya Aura and WebSphere CEA can help reduce the costs of servicing customers by synchronizing multimodal communications, such as the web and telephone.
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