The knowledge you gain from your operational contact center data is invaluable. Extending the operational data with Workforce Optimization, CRM and other sources of data exponentially increases the value of your operational data. Avaya is investigating how you can add business intelligence to the reporting systems you have today,combining and mining data from across sources. The end result is a solution that enables you to answer your key business questions: How can I reduce costs? How can I increase revenue? How can I improve customer and agent satisfaction?  Help us identify the most valuable pieces of data for optimizing your contact center performance by attending this focus group session.