Session Information
User Group
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What's New and What's Next in Contact Center Reporting and Analytics
Track : 600 - Contact Center
Program Code: 616
Date: Tuesday, April 20, 2010
Time: 2:45 PM to 3:45 PM  EST
Room: Korbel Ballroom 1ABC
PRESENTER (S):
Steven Williams, Avaya Product Manager, AVAYA
Jim Hickey, Product Managment Director, Avaya

LEARNER OUTCOMES: Avaya reviews the strategy and roadmap for our Reporting and Analytics Portfolio. What does the future of Avaya Reporting and Analytics hold for you and how it will help you optimize your contact center operations and customer experience.


No items are available for this session.
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