During this presentation we will show you live demonstrations of specific custom applications that have been integrated with an existing Avaya system and the benefits of each. Some of these applications have assisted in decreasing the number of support calls for IT and Telecom staff alike while others have empowered end users in getting the detailed information needed in order to make changes safely, quickly, and securely.

 

Application demonstrations include the following:

1)      Social networking alerts sent to your IP Phone, One-X, or email

2)      Providing call center statistics through an iPhone application or web browser

3)      Allowing end users to change their phone buttons through a web browser

4)      Voice Portal Analytics

5)      Use a shared calendar to provide routing of calls:

a.      For mobile on-call support personnel

b.      For department meetings and trainings in which the entire area is unavailable