LEARNER OUTCOMES: It's a brave new world for those monitoring Voice over IP. As Avaya's VoIP monitoring tools are sunsetting, it is important for customers to investigate the new tools offered by Avaya DevConnect partners. System Management Tools Committee members Mike Stromar (Franklin Templeton Investments), Abhay Chaturvedi (Apple, Inc) and Sue Ryan (Mutual of Omaha) will discuss their investigations of various VoIP monitoring platforms: how they selected candidates, the criteria and methods that were used to evaluate the products, and advice to those starting to develop their process and search. It is not a product recommendation or technical evaluation. Discussion with the audience is encouraged.