Session Information
User Group
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What's happening with my maintenance Agreement? And A new look at SOS.
Track
:
1100 - Maintenance
Program Code:
1102
Date:
Tuesday, April 20, 2010
Time:
10:30 AM to 12:00 PM
EST
Room:
501
PRESENTER
(S):
Kim Erickson, Sr. Telecom Network Specialist, Northern Michigan University
Mr. Mike Haas, Lenape Regional High School District
Description
Change is on the way again and the way Avaya is providing maintenance agreements is also changing. Explore what is available to you now and what your maintenance agreement will look like in the future. What are your options if you are looking at ways to cut your maintenance costs? What will be your responsibilities if you wish to provide some of the maintenance yourself? Also, we will discuss what role your business partner can play in this environment.
We will also take a look at the product SOS (Save our
Switch), an alarm management tool by River City Software Associates LTD, to see how this product can help in alarm reporting and resolution. This becomes even more important the more of the maintenance role you and your company wish to take on.
We will also take a look at the product SOS (Save our
Switch), an alarm management tool by River City Software Associates LTD, to see how this product can help in alarm reporting and resolution. This becomes even more important the more of the maintenance role you and your company wish to take on.
LEARNER OUTCOMES:
In today’s economy, we all look for ways to cut costs and save money in the work place. This presentation will explore ways for you to cut costs by looking into alternative Avaya maintenance offers. We will look at the various Avaya maintenance offers including Full Maintenance, Remote Support, Remote Support plus Parts, and Maintenance Assist as well as any new offers from Avaya. We will explore the difference between the maintenance offers and how much you can save with each option. Also addressed will be what you will need to do to be successful with each type of maintenance program. This presentation will continue with a discussion about tools like ASA, Tyler7, and SOS that can help you be successful with the ongoing task of keeping your system running at its best. In conclusion, we will talk about classes and training that will benefit you with this task.
No items are available for this session.
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