Trends  influence state  & local governments to transform their business processes for greater efficiency.  

• Changing Workforce Demographics: Many government workers are retiring, motivating agencies to increase productivity and attract a next generation workforce through collaboration tools, workplace flexibility and web 2.0 capabilities.

• Greater Information Sharing and Collaboration: Improve and secure the flow of information and communications within and between agencies.

• Reduced Revenues and Budget Constraints: Governments seek to sustain and improve citizen services while improving revenue capture and reducing operating costs.

• Keeping Governments Up and Running: Meet continuity of government objectives by sustaining services regardless of emergency situations or other disruptions.