Join this session for an open discussion around customer communication challenges specific to the financial services industry.  Find out how finanial institutions are gaining a significant competitive edge by moving from reactive to proactive strategies using automation and multi-channel customer contact.  See how customers are using Proactive Outreach solutions in Collections and Customer Service Operations to decrease delinquencies and improve the customer experience while decreasing costs. Using real life examples, industry experts will demonstrate how businesses have realized impressive ROI's by enhancing their communication strategies with innovative communication solutions.  Avaya's Financial Services vertical experts are also looking for your feedback regarding current industry trends and challanges impacting the insurance industry.  You will find out what solutions Avaya has to assist you in improving communication across your customer life cycle.