LEARNER OUTCOMES: This tutorial will provide the participant with an overview of call vectoring in an Avaya Contact Center. We will define what call vectoring is, how a call flows through a vector, and the benefits of using call vectoring. The tutorial will include a discussion and examples on the commands which are defined with in the basic command set and include the following commands: announcement, wait time, busy, disconnect, queue to, check, rout to, go to, messaging, return, set and stop.  We will also explore when you might use different options within call vectoring, and why you would use them.  Please join us if you are interested in learning more about the Basics of Call Vectoring.