LEARNER OUTCOMES: Avaya Mailbox Manager is an administration application for managing various Avaya messaging systems. For years, Mailbox Manager was bundled with Avaya’s Aria, Serenade, Intuity, and Modular Messaging systems. Today, thousands of Avaya customers are successfully using Mailbox Manager to administer their messaging systems. Recently, however, it was announced that Avaya would move Mailbox Manager to an End of Life status, and that the replacement product would be Unimax’s 2nd Nature. This session will explore the differences between Mailbox Manager and 2nd Nature. The session will include customer examples illustrating the process/benefits associated with the upgrade and a live product demonstration.