LEARNER OUTCOMES: While not much is yet known about the details surrounding Avaya’s acquisition of Nortel, one thing is certain; customers from both companies will soon become one family. This consolidation will emphasize a problem plaguing telecommunications for years. How do you reduce the high cost and complexity of administering PBX and voice mail systems manufactured by different vendors? This session explores the concept of Unified Voice Administration. The session will provide an in-depth review and product demonstration of the technology and benefits associated with using a single, unified interface for managing PBX and voice mail systems from Avaya, Nortel, and others.