This session details the evolution path for Avaya heritage Contact Center customers to Avaya NGCC architecture.  Learn how Avaya's Protect, Extend and Grow strategy helps enterprises transform their contact center operations while optimizing CAPEX investments in Avaya infrastructure and applications.  Avaya's step-by-step evolution path substantially reduces on-going OPEX costs associated with CTI integration, re-training, and changes to processes and applications.