Session Information
User Group
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Increasing Collaboration in the Contact Center with Avaya one-X Agent
Track
:
600 - Contact Center
Program Code:
632
Date:
Wednesday, April 21, 2010
Time:
4:00 PM to 5:30 PM
EST
Room:
Korbel Ballroom 1ABC
PRESENTER
:
Mike Harwell, Product Manager, Avaya
LEARNER OUTCOMES:
This presentation will cover Avaya one-X® Agent 2.0 which is the second release of Avaya’s new desktop application built specifically to meet the needs of contact center agents regardless of where they are located: at-home, remote, outsourced locations or a physical centralized contact center. The presentation will focus on the three major market themes of one-X Agent 2.0: Collaboration, Supervisor desktop, Central Management and Configuration.
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