On-net agents and trunks on-demand transform telecom for top retailer. Learn how 1-800-FLOWERS, the prominent online and phone-order retailer, is benefiting from tremendous cost savings on their telecom expenses by consolidating their voice and data networks while gaining on-demand dial-tone flexibility to handle their seasonal needs. See how 1-800-FLOWERS was able to implement a “pay as you go” model for handling the extreme peaks in call volume while reforming their home agent model to eliminate significant toll charges traditionally associated with their home-based workers.