Avaya Director of Business Development for mid-market contact centers has pioneered many important programs at Avaya for assisting Avaya customers and partners with buying or selling Avaya solutions. His experience as an entrepreneur and founder of a Contact Center Consulting and Automation provider in Colorado (Finali Corp) and his subsequent experience at Convergys Corporation (who acquired Finali) give him a unique perspective on Contact Center needs and solutions. Mr Burgin lives with his two teenage boys in Boulder, Colorado.
LEARNER OUTCOMES:
Come to this session and hear about the CCE 5.0 product roadmap and our ongoing support for CCE for existing customers. We will also cover the migration options for CCE customers as they transition to Avaya’s exciting new Next Generation Context Center (NGCC); and we’ll review the exciting new mid-market features coming in the NGCC roadmap.