Avaya Communication Manager, Interaction Center, Contact Center Express, ICR, Proactive Contact, CMS, IR/Voice Portal, AES — all are highly versatile and powerful. And yet, these individually managed applications can be made even more effective with seamless integration and centralized administration. This session will help you to understand how you can manage your entire environment from a single application rather than tediously setting up and maintaining these products. An easy to perform one-time definition of all relevant unified communication and contact center data and entities is just one session away.