LEARNER OUTCOMES: You may have noticed that Avaya made some significant changes to their certification and training lineup this year. We’ve completely transformed the number of certification tracks, refocused course content around proven best practices and solutions, and enhanced the career relevance gained from the experience. All of this means less time away from work, less cost to learn, and more access to the information that will help you be the best you can with Avaya’s products. We’ve also moved more training to virtual classrooms in order to help reduce travel costs and increase class availability. Please join Avaya Director of Learning & Certification Development Paul Della Maggiora as he answers your questions about these changes and provides details of how Nortel’s learning will be integrated into the overall curriculum.