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Effective Communications for Mobile Shift Workers
Program Code:
338
Date:
Wednesday, April 21, 2010
Time:
1:30 PM to 2:30 PM
EST
PRESENTER
:
Siva Subramanian, Director - Product Management, Avaya Healthcare Solutions, Avaya
LEARNER OUTCOMES:
We all understand the importance of communication in being efficient in our jobs. Specifically, effective communications is necessary to assure optimal employee productivity, and customer service – essentially removing human latency to improve responsiveness. Organizations with mobile workers, specifically those that work in shifts, have these same requirements but the challenges are often greater. How do these types of employees, such as Nurses or workers in large manufacturing plants, maintain a unique identity with their communication devices so they can be contacted when needed? Specifically this session will cover;
- The ability to provide every shift worker their own unique phone number, independent of the phone used
- Efficient method for managing WLAN handsets – assure they are always charged and ready to go
- Single sign-on capabilities into other applications such as RFID tracking systems and Nurse-call communication
- Eliminating confusion and communication discontinuity in the workplace