Hospitals today are balancing several issues – the need to control costs, provide optimum care to patients and meeting the requirements of an ever changing population with expectations of accessibility to healthcare resources and the ability to self manage their own care needs. Unplanned readmissions cost US hospitals $15 Billion, and patients that unknowingly do not show up for procedures cost the average hospital well over a $1 Million annually. This session will show how integrating communications into existing healthcare processes can drastically minimize these financial liabilities, while improving the patient experience.