LEARNER OUTCOMES: This session details the evolution path for NES heritage Contact Center customers to Avaya NGCC architecture.  Learn how Avaya's Protect, Extend and Grow strategy helps enterprises transform their contact center operations while optimizing CAPEX investments in NES infrastructure and applications.  Avaya's step-by-step evolution path substantially reduces on-going OPEX costs associated with CTI integration, re-training, and changes to processes and applications.